Shipping

Orders placed before 14:00 GMT will be shipped via courier the same day for products in stock.

  • Delivery for UK is 2-3 days.
  • Delivery for Europe and World is 3-14 days.

Please contact us directly regarding special postage requirments.

Returns

We will issue a full refund (excluding shipping charges) for most new unopened items. The items must be returned to us within 14 days. We do not refund custom made orders.

Opened items are subject to a 10 percent restocking fee. Returned items must be packed as they where when delivered. If items is damaged when shipped back to us, the item price will be deducted from the return. Refunds will be issued within 5 business days.

To make a return, please send an email to sales@hex-gear.com